Customer ServiceTechnical SupportWarrantyRMA

RMA



Dear Valued Customer,


Your business is very important to us and we want to ensure you have a quality experience with your products. However, we acknowledge that from time to time there may be the need to make replacements or returns.


Products must be returned complete with all packaging, manuals, literature and cables, and must be carefully packaged to ensure no damage occurs during the return shipment. Opened packages are acceptable for most items. A copy of your original sales receipt showing the date of purchase must be enclosed.


RMA numbers must be obtained via this Return Authorization Request Form. Once you have the RMA number, please send us the returned item with the RMA# clearly marked on the outside of the package. Returns without a RMA number on the box or without sales receipt will not be processed and may be refused.


Each item must be clearly specified with the defect, this will insure we fix the item appropriately.

 

Shipping should be prepaid, except in the case of an order fulfillment error. Viaplay will cover the cost to ship the repaired or replaced item back to you.


All US returns should be addressed to:

Viaplay Corporation
Attn: Customer Service
3 Coso Ave, San Francisco, CA 94110-4625


All Canadian returns should be addressed to:

Viaplay Corporation (Canada)
Attn: Customer Service
1180 Russell Ave, North Vancouver, BC, V7G 2C3


Please allow up to 1 to 2weeks for processing.


If you are not satisfied with our support and service, please contact us at support@via-play.com. Please do give our staff the opportunity to help you first though.

If you are satisfied, please tell your friends, write a blog post, stand on the road with a sign, call in to radio shows... you get the idea, :)

Thanks very much for the opportunity to help you.


Return Authorization Request Form